Cosmobet Casino Terms and Conditions
Using our website
On cosmobetcasinouk.co.uk, we set out the Cosmobet conditions you should read before registering, depositing or playing. The account, payment and gambling provisions below concern the Cosmobet operator and your casino account.
Registration requires acceptance of the casino terms. Read the rules for your chosen game and any promotion before taking part. Gambling involves the risk of losing your money.
Age and location
You must be at least 18 and meet any higher gambling age required where you live. The operator accepts players only where local law permits online gambling. You are responsible for checking the rules that apply to your location; being able to open a page does not establish eligibility to play.
Cosmobet's terms exclude residents of Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the United States and its dependencies, and FATF-blacklisted countries. The operator may restrict additional countries. Its payment rules separately prohibit payments to users from Russia and Belarus and provide for closure of their accounts with the balance retained.
The Cosmobet access screen displayed a regional restriction alongside United Kingdom. Do not treat the English-language website as confirmation that UK registration or play is available.
Your account and verification
- The operator permits a single account for each person, household or IP address. Duplicate accounts can be closed, and associated returns, bonuses or winnings reclaimed.
- Keep account access to yourself. Other people, including children, must not use it.
- Supply accurate personal details and use payment accounts in your own name.
- Identity checks can include identification, payment records and utility bills. Video verification may be requested where documents cannot be supplied in Latin or Cyrillic script.
Cosmobet may request verification at any stage and pause a withdrawal while checking identity or investigating suspected breaches. Its general terms treat proof not supplied within 30 days as missing; possible consequences include account closure, funds being held and winnings confiscated, with deposited funds returned under that clause.
The refund policy sets a separate, shorter deadline: requested certified identification must reach Cosmobet within five days. That policy allows cancellation of funds and account closure if the deadline is missed, and describes the decision as final without an appeal. Check the requirements attached to your particular request.
Deposits and withdrawals
| Item | Operator's stated condition |
|---|---|
| Minimum transaction | Deposits and withdrawals each start at €20, or the currency equivalent. Payment-method limits also apply. |
| Deposit turnover | The whole deposit must be staked at least once before withdrawal. Below three times the latest deposit in bets, the operator may additionally charge deposit and withdrawal processing costs. |
| Payment ownership | Deposits must come from your own payment method. Withdrawals require confirmation that you own the receiving account. |
| Return route | Payouts and refunds normally return through the method used to deposit. A different route needs individual approval and verification. |
| Withdrawal limits | Normally €7,500 weekly and €15,000 monthly, or equivalent. Promotion-specific rules and VIP arrangements may differ; the operator may revise these limits. |
| Processing | The terms specify three banking days, with identity checks and breach investigations able to delay release. |
Amounts above a payment provider's limit may be split. For wins exceeding €15,000 or equivalent, the operator may use monthly instalments no larger than that amount. Progressive jackpots are payable in full.
The operator's general payout ceiling is €100,000 or equivalent for one bet, spin, bonus round or free spin; jackpot winnings are excluded. An approved stake may produce a larger displayed win, but the terms allow the operator to remove the excess and apply that ceiling.
Promotions and fair play
Bonus funds have their own wagering, expiry and payout conditions. Read the particular offer before accepting it; a promotional balance is not automatically withdrawable cash.
Do not collude, manipulate results, misuse software faults or use computer-assisted methods to gain an unfair outcome. Report an error promptly. Cosmobet may cancel bonuses or winnings and close accounts in circumstances covered by its anti-fraud rules. Ask support to explain any proposed deduction before relying on a return amount.
If an incorrect credit reaches your account, notify support immediately. The operator can remove it; if already withdrawn, the wrongly credited amount remains repayable.
Refund requests
Cosmobet's refund policy excludes refunds once the deposit and associated bonus funds have been used in play. Requests must arrive within 14 days after the transaction, extended to 30 calendar days where you report that someone else accessed your account. Meeting a deadline does not guarantee approval.
Refund costs fall to the player. The operator may apply an administration charge of up to 20%, alongside processing fees. Submit a request through support and follow any verification instructions.
Inactive accounts
After 365 consecutive days without login or logout activity, Cosmobet may classify an account as dormant. It may then deduct a monthly fee equal to 5% of the balance recorded when dormancy began, capped at €20 each month.
Deductions start at the beginning of the following month. The original dormant balance remains the calculation base even as the balance falls. Fees stop when no money remains or account activity resumes.
Complaints and changes
For help with cosmobetcasinouk.co.uk, contact our support at [email protected] or use Contacts.
Cosmobet requires complaints within two months after the issue arises and may disregard later submissions. Its support department handles complaints and escalates unresolved cases internally. The operator's dispute rules give game-server records precedence over a conflicting screen result.
The operator's dispute policy assigns its player relationship to Curaçao law and proceedings against the operator to competent Curaçao courts. These provisions describe the casino operator's terms; they do not identify cosmobetcasinouk.co.uk as a licence holder or legal entity.
Cosmobet's registration notice provides at least two weeks between announcement of amended terms and their effective date, allowing existing players to stop using the services beforehand. Where translations differ, the operator gives the English terms precedence.